Shipping within The Netherlands: € 3,90 | Within Europe: € 9,80

FAQ

HOW CAN I PLACE AN ORDER? 

You can choose your prefered item and add it to your cart by clicking on the 'Add to cart' button. Once you click on the 'Your cart' icon on the upper right corner, you can continue with your order by clicking on 'Check out' and add your personal information under 'Customer information' and 'Shipping address'. Shipping costs will automatically be calculated after you have entered your shipping address. By clicking on 'Continue to shipping method' you will see your shipping method which is based on your shipping address. You can then click on 'Continue to paying method'. By clicking on 'Review order' you can once again check if all details are correct. By clicking on 'Pay for order' you place your order. You will receive a confirmation e-mail once we have received your order. Please do not hesitate to contact us if you did not receive an order confirmation e-mail or if you got any further questions concerning your order.


HOW CAN I PAY MY ORDER? 

At MAE I Mary U we accept payments by Creditcard.


WHAT ARE THE SHIPPING COSTS? 

For shipping within the Netherlands we charge € 3,90 for shipment per order. For countries within Europe the shipping costs are € 9,80. 


WITHIN HOW MANY DAYS WILL MY ORDER BE SENT? 

For orders within the Netherlands, you will most likely receive your order within two working days after we have sent it out. Please note that we are relying on a third party when it comes to delivery, so it is purely an estimation. For orders to countries within Europe, you will most likely receive your order within 5 working days. 


IS THERE A REFUND POLICY AT MAE I MARY U? 

Yes, you can find our complete Refund Policy under 'Refund Policy' in the footer menu. 


IF I WISH TO RETURN MY ORDER, WHERE SHOULD I SEND IT TO? 

Once you decide to return your order you can send it, if met with the conditions stated in our Refund Policy, to: 

MAE I Mary U 
Quellijnstraat 104-1 
1072 XZ Amsterdam
The Netherlands 


IS THERE A PRIVACY POLICY AT MAE I MARY U? 

Yes, you can find our Privacy Policy under 'Privacy Policy' in the footer menu.

 
ANY SUGGESTIONS ON HOW I SHOULD TAKE CARE OF MY JEWELRY?

All materials we use in our jewelry are silver- or gold colored brass and are nickel-free. You definitely want to enjoy your MAE I Mary U items as long as possible and thus we recommend you to remove your jewelry when showering (same for bathing and swimming), exercising or cleaning. Please be careful as well with applying perfumes and other cosmetics. These activities may harm the quality of your jewelry.